Terms and Conditions

These terms and conditions apply to the use of this Website. By accessing this Website and/or placing an order, you agree to be bound by the terms and conditions set out below.

These terms and conditions will apply to all orders for Products which are being sold on our Website. We reserve the right to change the terms and conditions from time to time.

If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

1. Definitions

Conditions – means these terms and conditions
 

Cookies – means small text files which our Website places on your device’s hard drive to store information about your shopping session and to identify your computer
 

Personal Information – means the details provided by you upon registration with our Website
 

Product – means any product displayed for sale on the Website
 

We/us – means Pind Valley, a company registered in England and Wales.
 

Website – means the website located at www.pindvalley.co.uk or any other sub-domains of Pind Valley which may be accessible unless expressly excluded by their own terms and conditions.
 

You – means any user of this Website.

2. Indemnity

You agree fully to indemnify us, our directors, employees, agents, and suppliers, and keep us harmless from and against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees arising out of any breach of the Conditions by you, or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

3. Our Products

Products and their packaging may vary slightly from the pictures on this Website. Images of Products and their packaging on this Website are for illustrative purposes only.

We reserve the right to change the Products if required by any applicable statutory or regulatory requirements or to implement technical improvements.

If we make substantial changes, we will notify you and you will be able to end your contract with us and receive refunds of any payment made to us.

All Products are subject to stock availability. We endeavour to keep accurate stock levels. If a Product is out of stock, we will try to replace it with a similar product, if this cannot be replaced, we will either offer you a refund or to retain your order until such time as the Product is back in stock.

4. Use of our Products

Our Products should only be used in accordance with the instructions and where necessary should only be used to assist in the preparation of food and beverages. Please read our Product Safety Information before purchasing any items.

Our Products are for personal use only and not for resale. We may ask how you intend to use our Products and withhold the right to refuse sale should we deem the response unacceptable.

If you wish to purchase the goods for re-sale, or for any other larger commercial operation please contact us for a Wholesale Account Application.

The Products may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.

5. Price

The prices of the Products are quoted on the Website. We take reasonable care to ensure accuracy of the prices. However, if we discover an error in the published price of Product(s) you ordered, we will inform you of this error and we will give you the option of either continuing to purchase the Product at the correct price or cancelling your order.

Prices for our Products may change from time to time. These changes should not affect any order that we have already confirmed. However, we also reserve the right to cancel any such order where the price change causes unforeseen issues.

All prices are quoted in Pound Sterling and include VAT (where applicable) at the applicable current rate. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

If during the order process we are unable to contact you using the contact details you provided, we will treat the order as cancelled and notify you of the same in writing.

6. Payment

Payment must be completed before Products are dispatched. Delays in payment will delay delivery of the Products to you.

Payments may be made by using either the Take Payments which uses debit/credit card for card processing or Square secure payment portals. The portals accept the following list of payment methods as listed below:

Payments: VISA / VISA Debit / VISA Electron / MasterCard / Maestro / American Express.

By choosing to use payment portals, you are confirming that you agree to adhere to both our Conditions and the Terms and Conditions.

Square Terms & Conditions: 

We will not accept any liability for your failure to follow their security processes or for any fraudulent transactions occurring. Fraudulent orders cannot be refunded if the order has already been dispatched. Fraudulent activities are out of our control as Fraud Prevention is the responsibility of your bank and of the secure payment portals.

Any discount or other promotional codes issued by us from time to time are strictly subject to the individual terms and conditions with which they are issued. 

We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If this happens, we will refund in full any amounts paid by you in respect of the order.

7. Orders & Contract

Orders are subject to Product availability. A contract for sale is only created between us when your order is accepted by us. The contract is deemed completed when the Products ordered are dispatched to you after payment is received.

When you place an order with us, you will receive an automated order acknowledgement and subsequent automated email updates. Receipt of the order acknowledgement and email updates does not mean that the order has been accepted by us.

All orders are subject to internal analysis before dispatch by our Customer Services Order Analysis Team. Orders may need to be put on hold before dispatch if further investigation as to our ability to sell the Product(s) to you is deemed necessary. Such orders can be held for up to 72 hours. We are not liable for any loss or inconvenience such delays may cause you.

Products purchased from us are not for re-sale or distribution. We reserve the right to restrict the number of a particular Product you may order and reserve the right to cancel any orders which we suspect are being purchased for re-sale or distribution. If you intend to resell the product, please contact us about opening a Wholesale account.

We reserve the right to suspend the delivery and/or terminate the contract if any of our Conditions are breached.

8. Your responsibility

It is your responsibility to provide us with your correct Personal Information and when requested, proof of identity. It is your responsibility to provide us with any information we may need to fulfil your order.

9. Delivery

We will need to have your telephone number on record on every order in case of delivery or payment issues. If you provide us with inaccurate information, this may result in delivery delays.

We do not provide a personal collection service. Orders must be delivered to the billing address as specified on the records of your payment card. Please email us if you wish for the order to be posted to an alternative address. Such requests may cause delivery delays and we cannot guarantee that such requests to deliver to an alternative address may be authorised by our security team.

Once the order is dispatched, we are not responsible for delays in the courier’s service. It is your responsibility to track the order and you must ensure your availability for delivery. Please contact the courier directly if you think your order may be late or lost in transit. We do not accept liability for late or non-delivery of orders as it is out of our control.

Upon delivery, the courier will require a signature from the person who accepts the parcel. If you request that the courier delivers the parcel without obtaining a signature, you do this at your own risk. We will not be responsible if the product is missing or stolen, and you will need to follow up the matter with either or both the police and the courier company.

If you have provided delivery instructions to leave the parcel in a safe place or with a third party (such as a neighbour), please be aware that this is only a request to the courier and there is no guarantee that your instructions will be followed. Please also be aware that providing alternative delivery instructions will void the insurance liability with both us and the courier.

We cannot accept liability if couriers leave parcels in a ‘safe place’ when it has not been requested and the parcel goes missing.

We accept no liability if the courier’s tracking system records a completed delivery, but you claim to not have taken possession of the parcel. In such a situation you must contact the courier and make a police report.

If you are not available to accept the parcel, the courier will leave an “attempted delivery” card. Please contact the courier, not us, to arrange redelivery of your package. Please arrange for redelivery promptly as your package will be returned to our offices within seven (7) days after an undeliverable parcel remains unclaimed and you will need to pay the postage charge for the item to be shipped back to us which is set by the parcel carrier network, you will then have to pay for us to re-post your item back out to you if you still wish to receive it.

Delivery costs are subject to change. Some products must be shipped using specific methods. 

10. Returns

If you change your mind

Your right to change your mind within 7 days and receive a refund to most products bought online if they are unopened. You must contact us prior to sending the Product(s) back to us. 

The Product must be returned in its original packaging, sealed, and in resalable condition. 

The returned product must include the order information (order number, full name, shipping address, date of purchase, reason for return). Without this information, we will not be able to complete the return.

The returned Products will be inspected and assessed before the refund is processed and if required a restocking fee may be charged if the item is deemed to be not ‘as good as new’.

We cannot not be held responsible for any damages that may occur in transit upon the request of a return.

If a Product is faulty or Incorrect item is received.

If you receive a different Product to what you have ordered or a Product that is faulty or damaged, please contact us within 48 hours so that we can hold an internal investigation. In the case of damaged Products, the courier company may also open an investigation if it is deemed necessary.

Delays in contacting us reduces the chance of satisfactory resolution. You are required to send photographic evidence of damage or order error, no refunds can be made if no photographic evidence can be supplied.

11. Data Protection

We will treat all your Personal Information as confidential. We will keep all personal information on a secure server, and we will fully comply with all applicable privacy regulations and consumer legislation.

Unfortunately, transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and from our Website; any transmission is at your own risk.

12. Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied, in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

We will not be liable for any economic loss, any loss of goodwill or reputation, and/or any special or indirect loss suffered or incurred by you out of or in connection with the provisions of any matter under the Conditions.

We will not be liable for any enforcement action or prosecution resulting from your breach of these Conditions and the law.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

13. General

These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these Conditions.

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

If any part of the Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

If you would like to get in touch, please see our Contact Us page.

The Conditions shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.